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 Shipping questions
How do you calculate the shipping cost?
The shipping cost is free for every customers on orders over 50$. For orders under 50$, an extra 60% will be added to your cart to pay the shipping cost (60% of your complete order). So, the shipping cost represent 60% of your total order if you buy less than 50$. How many times does it takes to receive my order?
Platinum Pool is dealing with FedEx and UPS to make sure we can offer you the best shipping plan as possible. We will usually ship within the same business day if the order is placed before 14:00 PST (excludes weekends and holidays). Expected ship times may vary and are based on seller's order cut-off time. This means that you should receive your order in the next 7 days after you buy something from Platinum Pool. What do I need to do if I didn't received my order after 7 days?
If you ordered from us 7 days ago and didn't received your order yet, you can contact us on the Platinum Pool website (contact here) or you can track your package directly on or (depending on your shipping plan accorded to your order) with your tracking number. What can I do if I want my items with a faster shipping plan?
When you buy an item from Platinum Pool, you have the possibility to leave a message to us when it comes the time to pay. On the section '' leave a message to the merchant '', let us know more about your request and when you would like to receive your order after your transaction so we will answer quickly with a personal plan for you and the details that you'll need to know about your request. Can I come at Platinum Pool to pick up an order I've made on
Yes, its possible to come at Platinum Pool (87 Pillsbury Road, Rouses Point NY) to grab an order you made online. But, you'll need to contact us before your transaction to make sure that you don't pay for shipping cost. You will also need to bring the invoice of the transaction with you. We will ask for it. Where do you ship?
Platinum Pool is only shipping in the United States area. If you are outside of the United States, contact us (here) and let us know where you want to get your order from us. Is the taxes and shipping cost are included in the price?
Yes, the taxes are already included in the prices you see on our site when you are shopping. For the shipping cost, if your order is under 50$, a 60% surcharge will be applied to your current order due to the shipping cost. On orders over 50$, the shipping cost will be paid by us. ﷯ Can I Pay when I receive the order?
No, all of our clients needs to pay their orders at the same time they are proceeding to a transaction after shopping on Platinum pool website. What kind of payments do you accept?
When you buy something on the Platinumpool website, you can pay with your Paypal account, or with your credit card and debit card. A Paypal account is not required for some kind of payments. You can also take a look at the Paypal (here) website to know more about the payment policies and the way you can pay. How do I know if i am doing a secure transaction on your site?
The policies of Paypal are extremely secure and verified. Only certified and accepted brands can afford a partnership with We are also transferring all of our clients on the website for the transactions to make sure every buyers have the best and safest way to pay. For more information about the payments, You can go on (here). ﷯ What can I do if I need to return an item?
If you want to return an item bought from Platinum Pool, You need to contact us (here) and send us a picture of the broken item if its the case of the return. For more information about the return policies, you can visit our support section here. What are the return policies if I want to get my money back?
Platinum Pool is giving a full refund for all customers with a broken merchandise product. We will ask for a picture of the item broken and you will get a full refund including the shipping cost if its the case. After receiving the item, contact Platinum Pool within 30 days for a refund or replacement. Total refund will not be accepted in every case. Only items with faulty manufacturing will be eligible for a full refund. In this situation, the shipping cost is paid by the seller.
 Prices and taxes
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